"FAQ"
You can order as a guest, but creating an account allows you to track your order more easily.
You can contact us while your order is being processed. Once production or shipping has begun, no changes can be made.
We ship throughout Greece, including the islands. For remote areas, delivery times may be slightly longer.
Shipping with BoxNow: €3.50
Shipping with Speedex: €5.00
The charge for custom rugs depends on the size of the rug, and the customer is informed as soon as they complete the order form.
Thessaloniki/Attica: 1–3 working days
Rest of Greece: 2–5 business days
Remote areas/islands: 3–7 business days
Once we ship your product, you will receive an email with information about your order and the tracking number.
We support card payments (Visa, Mastercard, Maestro), IRIS online payments, Gpay, Stripe, direct bank deposit
All transactions are carried out through certified systems (Stripe / Gpay / IRIS / Direct bank deposit) and are fully encrypted.
Our store does not support this payment method.
To begin production of a custom rug, payment in full is required. This ensures that your order will be started and completed according to your specifications.
Due to the nature of custom rugs, a deposit or full payment is required. non-refundableThis is necessary in order to cover the materials and production time.
On the form Custom Orders select dimensions. The price is calculated according to size, colors, and complexity.
Upload it to the custom orders form. Our team will check the feasibility and inform you before production.
The price is determined according to dimensions, colors, design, and complexity.
Usually 15 business days from order confirmation, including production, quality control, and preparation for shipment.
A deposit is required to begin production of a custom rug. This ensures that your order will be started and completed according to your specifications.
Due to the nature of custom rugs, a deposit or full payment is required. non-refundableThis is necessary in order to cover the materials and production time.
Use a vacuum cleaner regularly. Avoid vigorous scrubbing or brushes with stiff bristles.
Wipe immediately with a clean, dry cloth or a little water and mild soap. Avoid bleach or strong cleaning agents.
For stubborn stains or large carpets, choose a specialized cleaning service.
We do not use a washing machine, avoid direct exposure to sunlight. If we want to store it, we prefer a place without humidity.
Vacuum regularly, treat stains immediately, and avoid excessive moisture.